ABSTRACT
People decisions are the ultimate — perhaps the only — control of an organization. People determine the performance capacity of an organization. No organization can do better than the people it has. It can't reasonably hope to recruit and hold much better people than anybody else, unless it is a very small organization, let's say a string quartet. Otherwise it can only hope to attract and hold the common run of humanity. But an effective non-profit manager must try to get more out of the people he or she has. The yield from the human resource really determines the organization's performance. And that's decided by the basic people decisions: whom we hire and whom we fire; where we place people, and whom we promote.
