chapter  19
the Ibm Story
Pages 6

It has become almost a truism in American management that the human resource is of all economic resources the one least efficiently used, and that the greatest opportunity for improved economic performance lies in the improvement of the effectiveness of people in their work. Whether the business enterprise performs depends in the final analysis on its ability to get people to perform, that is, to work. The management of worker and work is therefore one of the basic functions of management.