chapter  2
the Jobs of Management
Pages 10

Despite its crucial importance, its high visibility and its spectacular rise, management is the least known and the least understood of our basic institutions. Even the people in a business often do not know what their management does and what it is supposed to be doing, how it acts and why, whether it does a good job or not. Indeed, the typical picture of what goes on in the ‘front office’ or on ‘the fourteenth floor’ in the minds of otherwise sane men, well-informed and intelligent employees (including, often, people themselves in responsible managerial and specialist positions) bears striking resemblance to the medieval geographer’s picture of Africa as the stamping ground of the one-eyed ogre, the two-headed pygmy, the immortal phoenix and the elusive unicorn. What then is management: What does it do?