ABSTRACT
This chapter examines the ways in which sport organizations can manage
their operations and evaluate their performance. Particular attention will be
given to the special features of sport organizations and how these features
create the need for a customized performance management model. The
imperative of using a multidimensional model of performance management
will be highlighted, together with the need to accommodate the conflicting
demands that arise from the claims of multiple stakeholders. Throughout
the chapter, cases and incidents will be used to illustrate the concepts and
principles that underpin effective performance in sport organizations.
