ABSTRACT
This chapter is aimed at all those personnel who will be involved in the certification process including top management and below.
In this chapter we examine:
The reasons for seeking certification. How to choose a certification body. Factors to consider when preparing for certification. How to deal with permitted exclusions from the requirements. How to define the scope of registration. How to handle the assessment. How to deal with nonconformities. How to use the certification to best advantage and avoid bad practices.
