chapter  7
Managing difficult working relationships
Pages 10

What happens when people are locked together by force of circumstance, in

a working association none would have entered into freely? Can anything be done to

stabilize their relationship?

The situation may be likened to having to bat on a sticky wicket due to wet

weather, where a different style of stroke play is required to what had been expected.

Whereas in dry weather, the target may have been a century, that is no longer the

case. It is more a question of how to survive in order to score a few runs. In such

circumstances the achievement of a modest score can be the mark of a great batsman.

So also, the ability to handle difficult individuals to some limited advantage is what

distinguishes those who have special skills in people management.