chapter  6
28 Pages

Equal opportunities and managing diversity

Increasingly, when we look at adverts for positions in tourism and hospitality organizations, we will see the statement that the employing organization is ‘an equal opportunities employer’. Does this mean we are likely to find equality of opportunities within organizations? Have we managed to get rid of discrimination? Have we got a just society where sex, race/ethnicity, disability, age, religion and sexuality are no more important than eye colour? Is there equality in relation to issues such as recruitment and selection, training and development, remuneration, career development and promotion? A recent report by the Equality and Human Rights Commission (EHRC) (2010) on fairness and equality in Britain, while recognizing that there had been signifi - cant strides in encouraging greater equality, also noted that real challenges

This chapter reviews the nature of equal opportunities and managing diversity in the tourism and hospitality industry. The main objectives of this chapter are to:

• Appreciate the differing aspects which drive approaches to equality and diversity.