ABSTRACT
This chapter presents how a United States Presidential Award Finalist has taken information from feedback reports and other sources and has developed a strategy for implementing areas of opportunity into its core business. The Tennessee Valley Authority is a federal corporation, the nation’s largest electric-power producer, a regional economic development agency, and a national center for environmental research. The Management Team reviews the feedback report, and accepts its use in improving the business. The report addresses pluses and minuses within the organization. A lot of time and money was spent on those well-intended efforts, but little was implemented, thus few improvements to the bottom line were seen. The team chooses a more appropriate method for implementing the improvement area, such as conducting a pilot, borrowing a world-class process from another company, or having an individual or work unit come up with a solution.
