ABSTRACT
Prioritizing the knowledge gained from the integration of information and theory will enable them to implement the most critical opportunities first and, consequently, obtain the best results. The Senior Management Team in conjunction with the Business System Review Team assesses the current state of affairs of the business. Assessment, or the gathering of information by which to evaluate the condition of the business, can occur in many forms: employee surveys; supplier surveys; customer surveys; tracking of key indicators and the performance gaps in those indicators; focus groups for employees, customers, and suppliers; self-assessments; internal assessments or formal Baldrige-style assessments; and others. The Steering Committees must take all of the organizational knowledge, prioritize it based on a sound business logic, and select opportunity areas as tasks to deploy. The sound business logic is essentially a ranking criteria that helps an organization begin to stratify where it needs to focus its efforts in order to obtain the results it wants.
