ABSTRACT
The subject of this book is the core of public management, certainly in its New Public Management (NPM) form: is it possible to envisage management in the public sector without due regard to the pursuit of results and the measurement of performance? Nevertheless performance management lacks a coherent treatment that explicates its significance, analyses its several dimensions as a working system, compares its application internationally, and challenges its shortcomings. The purpose of this book is to develop this comprehensive understanding of performance management as a concept and phenomenon that has swept through OECD (Organisation for Economic Co-operation
KEY POINTS
n The concept of performance has many meanings, which can be classified based on the value judgements they imply.
