ABSTRACT
Measuring performance (chapter 4) is necessary but not sufficient to manage performance. In order to manage, performance information should be used (chapters 6 and 7). Yet, use does not just happen. Deliberate action is needed to incorporate performance information into the organization. Therefore, measured performance needs to be incorporated into the management and policy system (Bouckaert and Halligan 2008) (see Box 5.1 for a related discussion). This chapter focuses on ways to do this. The emphasis will be on incorporation in the policy, financial and contract cycles, and not so much on incorporation in personnel management and HRM.
