ABSTRACT
When the access approach to collection development was introduced and adopted by many academic libraries several years ago, libraries committed to obtaining documents "just in time" for their patrons instead of maintaining "just in case" on-site collections. The recently revised National Interlibrary Loan Code affirms that "interlibrary borrowing is an integral element of collection development... not an ancillary option."1 Even so libraries do not always support interlibrary loan at a satisfactory level and "library staff is expected to do more and more with no additional personnel.2 One obvious effect of the move from ownership to access is the rapidly escalating number of ILL transactions, increasing both borrowing and lending workload. For fiscal year 1993-94, ARL reported that borrowing had more than doubled since 1986, and lending had increased more than 50 percent.3
