ABSTRACT
So, where have we been, what have we seen and heard along the way, and where, if anywhere, have we got to at the end of this journey through organizational change and its management?
Let us first review where we started out. Our own ‘journey’ (perhaps the inverted commas are unnecessary, for besides this metaphorical journey, we did spend a lot of time travelling around the UK in search of data, that is, visiting hostelries and Head and regional offices) as authors can be seen as having been paralleled by the ‘journey’ Bass Taverns has made over the same period of time-indeed our journey would not have taken place if the company had not been setting out on its own change journey back in the early 1990s. So let us talk simultaneously about the two journeys, for ours was certainly very much in the ‘slipstream’ of the Bass journey, and sometimes one of the authors was in the vehicle itself.
