ABSTRACT

The globalization of the hospitality industry and the development of worldwide groups, whether hotel groups or franchised fast food outlets, presents real challenges for the quality and effectiveness of HRM within the international context. At one level there is just the challenge of the numbers needed to open large numbers of new outlets often with strict quotas on the employment of ‘expat’ workers. At another level, cultural issues, national characteristics and regulations need to be considered. Employers need to be aware of the salary and benefit packages expected by truly mobile international personnel, and they may need to plan issues not normally part of the host-country operations such as language and culture training, schooling for management's families, taxation and legal aspects.