ABSTRACT
Introduction North Delhi Power Limited (NDPL), a joint venture of the Tata Power Company (51%) and Government of Delhi (49%), has the monopoly franchise to distribute electricity in the north and northwest areas of India’s capital. It serves 1.2 million customers in a population of 5 million. In 2010, NDPL earned net profit after tax of 3.5 billion Indian rupees on revenue of 34.0 billion rupees.1
