ABSTRACT
A major development in the evolution of the airport industry has been the increase in dependence on non-aeronautical or commercial revenues. This chapter discusses the generation of nonaeronautical revenues by looking at the market for commercial services and assessing how the facilities can be planned and managed. It considers the factors that infl uence commercial performance. Most of the focus is on individual consumers who buy commercial goods/services at airports, although many businesses, including airlines, handling agents and other agencies, also generate rent and property income for airports.
