chapter  6
18 Pages

Working onboard

This chapter examines staffing and personnel organizational structures and the concomitant roles and responsibilities onboard cruise ships. The role of the purser is considered and the hotel services department described to enable the reader to understand the lines of authority and criticality of human resource relationships onboard. Crewing is a complex issue for cruise operators and particular attention is given to the mechanisms that exist to support the management of hotel services crew, the sourcing of skilled, semi-skilled and unskilled labour for the hotel services department, and staff development. The organizations that exist to provide assistance and support to international crews, often in defence of the crew member’s basic employment needs, are identified, together with a discussion relating to this sensitive employment issue [1].