ABSTRACT
Trust tends to be somewhat like a combination of the weather and motherhood; it is widely talked about, and it is widely assumed to be good for organizations. When it comes to specifying what it means in an organizational context, however, vagueness creeps in. 1
Humans have a basic drive to bond, to trust and care for others and a basic drive to make some sense of our lives. 2
The financial crisis [2008–9] started with a burst housing bubble … Pervasive loss of trust in banks, including on the part of other banks, reinforced the vicious circle. 3
Collaboration at a distance requires good leadership, and a sense by all participants that decisions are made fairly and clearly … As Charles Handy has claimed, ‘trust takes touch’. 4
A verbal contract isn’t worth the paper it's written on. 5
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