ABSTRACT
People at work are appraised by a variety of people, including their immediate superior, their superior’s superior, a member of the human resources department, themselves, their peers or their subordinates. Sometimes, assessment centres are used to carry out the appraisal. Appraisal often involves confronting the person appraised with an unwelcome judgement, or a judgement that has unwelcome elements. Planning and review meetings are explicitly incorporated in performance management for schools, but the need to confront an unwelcome judgement is central to capability procedures as well. Our research demonstrated time after time how reluctant heads and others were to confront teachers with the unsatisfactory aspects of their performance. The material in this chapter is written around the performance management sequence, but the methods apply equally to capability interviews.
