ABSTRACT

Many employers complain about the poor communication skills of many young people seeking employment; and many people in employment are handicapped by the poor quality of their written work. While bad spelling, ineffective punctuation and faults in grammar create barriers between the writer and the reader, good English makes the reader feel at ease.
The benefits of being a good writer at work are:
Managers need to be able to communicate in order to get ideas across. If they cannot, they will be unable to make their viewpoint heard and they will be unable to influence customers, suppliers and colleagues as desired
If you can write well, you will find that your views are given prominence over those of others. Effective communication, and that includes writing, is the key to career success and advancement
This book is for those who have difficulty in getting thoughts into words or their ideas across, as well as those who are satisfied with their writing but are ready to consider the possibility of improving it. It is all about the ways in which writing at work is important - helping the reader to observe, remember, think, plan, organise and communicate.

chapter 1|7 pages

Writing at work

chapter 2|20 pages

Do it this way

chapter 3|22 pages

Write a better letter

chapter 4|7 pages

On form

chapter 5|12 pages

Say it with words

chapter 6|12 pages

Say it without flowers

Words in context

chapter 7|18 pages

Say it without words

chapter 8|23 pages

Something to report

chapter 9|11 pages

Helping your readers

chapter 10|11 pages

Finding and using information

chapter 11|7 pages

Just a minute

chapter 12|21 pages

Talking at work

Being interviewed

chapter 1|8 pages

Appendix 1 Punctuation

chapter 2|5 pages

Appendix 2 Spelling

chapter 3|8 pages

Appendix 3 Computer appreciation

Using your computer