ABSTRACT
We find out many things by personal observation, using our five senses, and constantly relate new observations to our previous experience. Most of our writing in business is based on this store of knowledge. Often if we require further information relating to our work we can ask a colleague for advice, or make use of information stored in company records (for example, in files of correspondence, in minutes of meetings and associated papers, in reports and in specifications). This chapter is about finding and using other sources of information.
