chapter  7
29 Pages

Chadwyck-Healey: change, routines and cultural contrasts

A visit to Chadwyck-Healey leaves a completely different impression from a visit to Unipalm-Pipex. The company is in a different industry and has a different atmosphere and style. In a great number of respects, however, the two companies were very similar. Both were operating in a rapidly changing environment in which they had a formative influence in the invention of a new market. Change was driven by both companies, not simply responded to. Both companies experienced a major change in orientation. ChadwyckHealey was also able to incorporate change into its routine practices but in a less frantic and more thoughtful way. Why was the path followed by Chadwyck-Healey different from that followed by Unipalm-Pipex, even though many of the circumstances it faced were similar?