ABSTRACT
Abstract: The rapid developments in information technology are often seen by policy makers as an opportunity for developing countries to accelerate public sector reform for a relatively low level of investment. This chapter addresses this perception by describing the results of public sector information system evaluations in Ghana, Uganda and Zimbabwe. These information systems involved automation of personnel records, aimed at improving the management of human resources. However, this study demonstrates that the real costs of computerisation projects are high. The preconditions for such projects are often not in place, so that attempts are being made to layer computerised systems, on top of collapsed paper-based information systems. Data quality remains poor because current realities provide little motivation for maintaining accurate data. In addition, a move from paper-based to electronic records creates significant audit and legal problems in providing documentary evidence in the prosecution of fraud and other cases. A conclusion is made about new approaches to information systems and records, focused on the context of reform.
