ABSTRACT
As the previous two chapters have emphasized, staff of all types within the university have delivered astonishing levels of ‘efficiency gains’ over the last decade and a half, with apparently little effect on the quality of their product. Quality of life, for all who work in institutions (students as well as staff) is a different issue, and low morale (perhaps as dramatic as misery in some pockets of the system) has been a distinct result. As in schools, a sense is growing that some sort of fresh start is required, and the Dearing Report responds to this in a number of interrelated ways.
