ABSTRACT
The analysis of interpersonal skills may be taken further by the examination of qualitative information gained from the client interviews. This has the advantage of allowing the clients to describe their experience of intervention and hence provide a complement to the more quantitative information. The central concern remains the analysis of professional skills and the replies of clients were subject to content analysis examining them through the framework of the skills identified in Chapter 6. Clients interviewed were asked a number of questions
1 On the whole, how satisfied were you with the service you received? They were given five alternatives ranging from very satisfied to very dissatisfied.
