ABSTRACT
In this chapter the reader will gain an understanding of:
the background to the provision of residential and nursing care
the rationale for undertaking the project and the factors which constrained and influenced the project
how the methods were chosen and the importance of anticipating difficulties
the need to understand and empathize with interviewees and the inhibitors and facilitators to effective communication
the impact of quality assurance in homes for the elderly
the importance of triangulation of research methods.
