ABSTRACT
Joseph Juran is a naturalized American. He commenced his initial career as an engineer in 1924, subsequently working as an executive, civil servant, academic, arbitrator, director and management consultant. This strong professional background supported his first work in the quality field, the Quality Control Handbook, which is seen by some, for example Bendell (1989: 8), as having led to his international pre-eminence in the field of quality. Like Deming, Juran worked extensively with the Japanese in the 1950s, where the focus of his work was with middle-and high-ranking executives since he considers that ‘quality control should be conducted as an integral part of management control’ (Juran, 1974).
