ABSTRACT
Business Process Re-engineering (BPR) emerged as a formal business practice in the United States during the 1980s and early 1990s, although the term had been used in the discipline of operations research as early as the 1940s. In its 1990s incarnation, it is an essentially pragmatic approach that resulted from observation and evaluation of the efforts of several companies to reinvent themselves. It can perhaps be most usefully thought of as a form of business strategy focused on gaining competitive advantage rather than as a theoretically rooted approach
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18.1 WHAT IS BUSINESS PROCESS RE-ENGINEERING?
