ABSTRACT
The management consultants brought in by the management of the McCabe company believed that they could improve the efficiency and morale of the company's supervisors by means of a series of one-week training courses, which included group discussions on company matters, and by persuading the senior company management to remedy any justified grievances which emerged from these discussions. It was foreseen by the consultant, C. F. Renwick, that the supervisory training courses might change the supervisors’ expectations of company management. But Renwick also anticipated that another series of training courses, for managers in the McCabe company, would change the managers’ own perceptions of their roles so that they would change their behaviour and conform to the expectations of the supervisors.
