ABSTRACT
This brief chapter, the smallest in the book, tries to get to the heart of the leisure product: the leisure experience. Leisure Managers need to create the environments and opportunities and deliver services and programmes for different people to experience leisure. Managers also have to manage resources-personnel, facilities and finances-to meet the business goals of their organizations. Operational management is dealt with in later chapters of this book. In this chapter my concern is in trying to get nearer to an understanding of the leisure experience.
