ABSTRACT
IN THE LAST CHAPTER the key characteristics of questioning were outlined as one technique that is commonly employed to gain information and conduct interpersonal exchanges. Here an alternative procedure called ‘reflecting’ will be introduced. While sharing some of the functional features of questioning, reflecting differs in a number of important respects. To help you begin to appreciate what some of these are, consider the two short fictional scenes in Boxes 6.1 and 6.2.
