chapter  4
Knowledge management
Pages 19

So far we have considered mainly issues and methodologies around the specific subject of information management. However, from the outset it was made clear that although the journey towards the adoption of successful IM practices can itself offer considerable opportunities to achieve improvement, there was a further stage on this journey which has the potential to bring still greater rewards: the destination in this case is the achievement of ‘knowledge management’ (KM). First gaining widespread recognition as a management term in the late 1990s, KM invites, and receives, a wide range of responses from both academics and practitioners. The spectrum of view ranges from the overwhelmingly positive:

Knowledge Management is big business. It has been flaunted as the differentiator between companies, the means to gaining competitive advantage. As the information society continues to grow exponentially, so have the opportunities to gather and use knowledge to optimum effect.