ABSTRACT
The management of conflict and change in construction projects is an important factor in determining the success of a project and the satisfaction of the client. Examples of project conflict and change have been collected in structured interviews within a series of organisations which are clients of construction activities. A model is proposed for modifying project management strategies in the light of conflict and change. Conflict and change in construction projects have become a subject of considerable interest and importance. Five stages of conflict have been described and used as a basis to classify examples of conflict in particular projects. The chapter provides some results of a research programme whose objectives are to: identify and classify examples of conflict occurring on a number of selected construction projects; investigate the extent that conflict is inherent in construction project environments; and, investigate the relationship between conflict, change and project management strategy.
