ABSTRACT
This chapter deals with the roles of the Crisis Management Team (CMT) during a disaster, or crisis. It concentrates on the roles during the Acute-Crisis stage and discusses the following:
The members of the Crisis Management Team (CMT)
What the CMT does
How the CMT provides support if their offices are affected
“Exercising” – the value
Role in documenting
Examples of service level agreements
Elements included in each CMT member’s service level agreement
Once a Pre-Crisis situation moves to the Acute-Crisis stage, the members of the Executive Management Team (EMT) will activate the Crisis Management Plan (CMP) and
turn over the managing of the acute crisis to members of the Crisis Management Team (CMT).
