ABSTRACT
This chapter gives an overview of tools commonly used with FMEA, including process flowcharts, block diagrams and Pareto charts.
Process Mapping/Process Flowcharts The concept of process mapping is to capture knowledge and sequence of flow of operations about processes and then represent that knowledge using boxes and arrows. Process mapping provides a clear picture of the process and allows easy identification of the main sequence of activities, and it clarifies critical connections across individual operations and departments. Table 9-1 shows some commonly used symbols in process mapping. An example process map is given in Figure 9-1.
