ABSTRACT

Commercial transactions depend on the participants’ trust in their mutual integrity, trust in the quality of the exchanged goods, as well as trust in the reliability of the systems for payment transfer or for purchase delivery. Because the exchanges associated with electronic commerce (e-commerce) take place mostly at a distance, it is indispensable to establish a climate of trust that is conducive to business, even if the participants do not meet in person or if they use dematerialized monies.