ABSTRACT
Throughout this book, informal learning is contrasted with formal learning because, as noted, it is the informal learning approach-rather than the formal one-that successful strategists credit with infl uencing their own learning. These preferences were echoed by the CEO of an American technology company who matter-of-factly stated:
It’s a hard thing to describe-I wouldn’t say it’s at all step by step. It’s more like a ball or something that’s spinning. It’s not even a single thing. And nothing truly strategic has ever occurred to me in the offi ce. Never.
