chapter  11
Lessons from the case studies and post-occupancy evaluation
Pages 20

The moment of truth for any new building or refurbishment comes after a period of use, when the successes and failures of design come to the surface, or are revealed through everyday, repetitive use. This is the moment of the POE or post-occupancy evaluation, when the experiences of building users, visitors and the assessment of various engineering, environmental or design professionals come together in a jury verdict, testing Stuart Brand's observation, already cited, that 'All buildings are meeting predictions. All predictions are wrong' (Brand, 1997: 178)

In his standard American work, Libraries Designed for Users, Nolan Lushington suggests that any POE should include:

• A tracking study of user behaviour

• A focus group of library users

• A focus group of library staff

• A review of the building by the staff

• Behaviour mapping of seating types and comparative intensity of use

• A review of the building by an independent library consultant (not the consultant who wrote the original program) using the library program and plan review process

• A review of the building by a different architect (Lushington, 2002).