chapter  19
7 Pages

Keeping records

Note-taking – keeping a written record of your coaching sessions with clients – is vital to the professionalism of your service.

Your client needs to feel confident that you are making notes that you will be re-reading before the start of each session. You will be showing the client your commitment to him/her and also your professionalism, by providing continuity between sessions and being ready to move forward with the client towards his/her goals. It may be that some clients will only speak with you once a month, and it will be impossible for you to remember the contents of the previous session without reviewing what you worked on together.