ABSTRACT
It is a truism in modern management that ‘an organization’s most valuable resource is its people’. We saw in the last chapter that organizations are composed of people working with technology, organized into various units and sub-units such as groups, teams, departments and business units. But people are more than just providers of labour. They are also the primary custodians of organizational knowledge, and provide the vital spark of creativity that makes businesses innovative and competitive. Without people, organizations would exist only on paper.
