ABSTRACT
Reports from newspapers and research papers suggest that the moving of call centres to India and other countries in Asia has not been without labour problems. One of the benefits of call centres locating and relocating in less developed countries is the lack of trade unions in the sector. The sheer scale of change in geographies of employment since the Industrial Revolution is immense. The early textile factories located in the north of England are long gone and most clothing and manufacturing goods for the British market are produced in countries of the Far East. Firms have taken advantage of the space compression of time and space to re-orientate the way that they organize and structure the labour process. When capital first brought workers into the factory to maximize production and to keep control over the work process as a means of increasing profits, the scale at which production took place was, in general, localized.
