ABSTRACT
Consumer policy is linked into two broad objectives of the EU: namely, improving the quality of life of its citizens and modernising the economy. This reflects the fact that many areas central to the development of the EU and the integration process in general have an impact on consumers. For many Europeans, the impact of the process of economic integration upon them as consumers is a major determinant of their levels of satisfaction with the process. Thus, while consumer policy focuses upon the interaction of con-
must not be ignored. The development of a Europe that works for the consumer means a broader commitment to liberalisation, an open Europe and an awareness of how broader global trends empower consumers.
