ABSTRACT

This chapter shows that it is inevitable to implement business continuity management (BCM) to build up resilience and safeguard the complex system "destination". Due to flooding, hurricanes and terror attacks as well as possible consequential effects the government organizations developed resilient plans and instructions for BCM. BCM aims to recognize and overall reduce causes, courses and consequences of operative and strategic disruptions, in order to continue the processes as quickly and smoothly as possible, while protecting the destination, the destination management organization and its main players from larger restrictions and existential damages. The heart of BCM is the identification of critical performance processes and potentials, the assessment of those conducted in the context of a business impact analysis (BIA) with the objective to secure the perception of the destination. The BIA examines disruptions focusing on the effects. In comparison to risk management, the BIA examines major damages concerning a possible sustained disruption to a threat to existence.