ABSTRACT

New Media in Times of Crisis provides an interdisciplinary look at research focused around how people organize during crises.

Contributors examine the latest practices for communicating during crises, including evacuation practices, workplace safety challenges, crisis social media usage, and strategies for making emergency alerts on U.S. mobile phones constructive and helpful. The book is grounded in the practices of first responders, crisis communicators, people experiencing tragic events, and communities who organize on- and offline to make sense of their experiences. The authors draw upon a wide range of theories and frameworks with the goal of establishing new directions for research and practice.

The text is suitable for advanced students and researchers in crisis, disaster, and emergency communication.

chapter |10 pages

Introduction

section Section I|4 pages

Focusing on Crisis Responders

chapter 1|27 pages

Organizational Crisis Communication in the Age of Social Media

Weaving a Practitioner Perspective into Theoretical Understanding

chapter 2|19 pages

This is Getting Bad

Embodied Sensemaking about Hazards When Business-as-Usual Turns into an Emergency

section Section II|2 pages

How Individuals Seek, Share, and Get Messages

chapter 5|20 pages

Trouble at 30,000 Feet

Twitter Response to United Airlines’ PR Crises

chapter 6|18 pages

Mobile Crisis Communication

Temporality, Rhetoric, and the Case of Wireless Emergency Alerts

section Section III|2 pages

Opportunities for New Forms of Organizing during Times of Crisis

chapter 8|16 pages

Community Resilience and Social Media

A Primer on Opportunities to Foster Collective Adaptation Using New Technologies

chapter 9|16 pages

Site-Seeing in Disaster

Revisiting Online Social Convergence a Decade Later