ABSTRACT
This article gives an overview of policies and progress on eGovernment in Europe. Propelled by the implementation of the eEurope 2002 Action Plan, collaborative R&D work and the establishment of trans-European telematic networks between EU national administrations, eGovernment applications have developed dramatically in Europe. However, the first achievements will not fulfil their promises if 66further challenges are not addressed by the decision makers at all levels of government. Top-level leadership and commitment is necessary to deepen eGovernment, not least for the change management needed for reorganisation of government back offices. The transfer of eBusiness practices into the public sector can help to achieve increased productivity and inclusion, by ensuring access for all to government eServices. The Brussels eGovernment Conference in November 2001 highlighted both the quality of existing eGovernment applications and the potential of European cooperation. European administrations are setting new standards as a basis for further progress.
