chapter  3
Organizational Response Options
Pages 12

As manager of operations you are sitting at your desk at 2:00 p.m worrying about the continued decline in orders. You are not sure how long production levels can continue as they are. Just then you hear a knock at your door. It's Tom, an average employee whom you have known for two years. Tom asks to speak with you. "I am not sure it's really anything but I thought about it overnight and talked with my wife. Now, I don't want to get anyone in trouble but I just thought you should know." "Know what?" you ask with a sinking feeling in the pit of your stomach, Just what you don't need. "Well," says Tom, "I worked the swing shift yesterday and, you know, everyone is talking about whether there is going to be a layoff. Well, Bob started talking to a couple of us and said if he didn't get a good package, he was gonna set things straight. Then he started talking about buying an AK. I don't think it means anything, but I thought you should know."