ABSTRACT
This chapter describes a pragmatic approach to building a bridge from user/system requirements to a reasonably polished user interface design. It discusses the necessary usability planning and infrastructure in terms of user involvement, skill sets, tool kits, specially equipped rooms, and the project plan. The chapter also describes the necessary work/task analysis process and results from which to begin user interface design, i.e., the foundation for the bridge. Current task definitions describe how users currently perform the tasks, both for manual and computerized A malfunction analysis of the current system identifies usability problems with the existing system, as well as gaps in functionality and problems in the business process as it is currently carried out. systems. The user interface design, as well as the user interface project and budget allocation, will be heavily influenced by the training and documentation strategy.
