ABSTRACT
According to the physical law of inertia, a body in motion tends to remain in motion and a body at rest tends to remain at rest. In the same way, when human beings perform a given task, they tend to resist any change in the procedures they use. When he placed a goldfish on one side of the barrier and food on the other side, the goldfish headed straight for the food and ran into the transparent pane of glass. After repeating this action a number of times, the goldfish managed to pass through the central hole to the food. This method of feeding the ape was repeated over a fairly long period, and the ape eventually became used to finding food when it reached through the bars of the cage. Workers end up believing that familiar operations are the easiest and therefore the best way of doing things.
