ABSTRACT
The first step in getting the buy-in for the re-engineering of a management process is convincing managers' employees that it is good for the organization -- and for them. Involving one or two key employees in the process early on by notifying them of planned changes, getting their feedback, and including them in process work, is the key to gaining acceptance. This process works with customers and prospects just as well as with employees. The coaching process advocated provides the technique needed to get the entire organization focused on delivering extraordinary results. By seeking the input of the entire organization, listening to their input and suggestions, he was able to redesign the entire sales process. By including the employees and incorporating their input, employee buy-in and ownership was assured. The solution to the problems which many companies face is the implementation of “No Excuses” leadership and effective coaching to obtain employee buy-in and cooperation.
