First Step: Description of Behavioural Components
As outlined in Chapter I, all intended and displayed outward reactions to social discord come under the general heading of conflict behaviour. The behavioural modes at the corners and midpoint of the conflict management grid were labelled avoiding, accommodating, compromising, problem solving, and fighting. People can be asked to describe the occurrence of these components of conflict handling. One may have them indicate to what extent each component is used by themselves (for a brief review of five instruments, see the Box "Self-Assessments Based on the Five-Part Typology"). One may also have respondents indicate to what extent each component is used by their opponents, or by other persons. The resulting descriptions originate from biased actors, biased observers, or neutral observers, respectively.